Privacy Policy

01Introduction

GlowVideo is an AI video generation platform operated by HK Xuxinda Technology Limited, a company incorporated in Hong Kong SAR China. Our Service allows users to create AI-generated videos from text prompts, images, and other inputs using advanced artificial intelligence models.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy describes the types of information we collect, how we use it, with whom we share it, and the choices available to you regarding our use of your information.

02Information We Collect

Account Information

When you create an account, we collect information such as:

• Email address
• Display name or username
• Profile picture (if provided)
• Authentication credentials (passwords are hashed and salted)
• Account preferences and settings

Creative Inputs and Outputs

When you use our AI video generation features, we collect and process:

• Text prompts and descriptions you provide for video generation
• Images, videos, or other media you upload as inputs
• AI-generated video outputs created through the Service
• Generation settings and parameters you select

Device and Usage Data

We automatically collect certain information when you access our Service, including:

• Device type, operating system, and version
• Browser type and version (for web access)
• Mobile device identifiers (e.g., IDFA, Android Advertising ID)
• IP address and approximate geographic location
• Pages visited, features used, and actions taken within the Service
• Date and time of access, session duration, and referring URLs
• App crash reports and performance diagnostics

Cookies and Similar Technologies

We use cookies and similar tracking technologies (such as pixels and local storage) to collect and store information. These help us authenticate users, remember preferences, analyze usage patterns, and improve our Service.

Payment Information

When you make purchases, payment information is processed by our third-party payment processors (such as Stripe, Apple App Store, or Google Play Store). We do not directly store your full credit card number or bank account details. We may receive and store transaction identifiers, purchase history, and subscription status.

Support Communications

When you contact our support team, we collect the content of your messages, email address, and any attachments you provide. We may also retain records of support interactions to improve our Service and resolve future issues.

03How We Use Your Information

We use the information we collect for the following purposes:

• Provide and operate the Service — process your AI video generation requests, manage your account, and deliver the features you use.
• Process AI generation tasks — send your prompts and inputs to our AI models and return the generated video content to you.
• Process payments and subscriptions — manage credit purchases, subscription billing, and transaction history.
• Communicate with you — send service-related notices, respond to your inquiries, and provide customer support.
• Ensure security and prevent abuse — detect and prevent fraud, unauthorized access, and violations of our terms of service.
• Improve and develop our Service — analyze usage patterns, conduct research, and develop new features and AI models.
• Comply with legal obligations — fulfill our legal and regulatory requirements, respond to lawful requests, and protect our rights.

04Legal Basis for Processing

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions that require a legal basis for processing personal data, we rely on the following grounds:

05Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers — third-party vendors who assist us in operating the Service, including cloud hosting providers, AI model providers, payment processors, analytics services, and customer support tools.
• Third-Party Integrations — if you choose to connect third-party services to your account, we may share data necessary to facilitate the integration.
• Legal and Regulatory Authorities — when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our users or the public.
• Business Transfers — in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

06Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required to retain it by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

AI-generated content may be retained for a limited period after account deletion for security and abuse prevention purposes before being permanently deleted.

07Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls limiting data access to authorized personnel

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

08International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Hong Kong SAR China and other jurisdictions where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer your personal data internationally, we take appropriate safeguards to ensure your data is protected, including the use of standard contractual clauses approved by relevant authorities, or other legally recognized transfer mechanisms.

09Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete personal data.
• Deletion — request that we delete your personal data, subject to certain legal exceptions.
• Objection — object to certain processing of your personal data based on legitimate interests.
• Portability — request a copy of your data in a structured, machine-readable format.
• Withdraw Consent — where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@glowvideo.ai. We will respond to your request within the timeframe required by applicable law.

10Children's Privacy

Our Service is not directed to children under the age of 13 (or under the age of 16 in the EEA). We do not knowingly collect personal data from children under these ages. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at contact@glowvideo.ai.

If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information from our servers promptly.

11Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This includes third-party payment processors (such as Apple App Store and Google Play Store) that handle your payment transactions.

12California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information, including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information

We do not sell your personal information as defined under the CCPA. To exercise your California privacy rights, please contact us at contact@glowvideo.ai.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we will provide additional notice through the Service, such as an in-app notification or email to your registered email address.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HK Xuxinda Technology Limited
Hong Kong SAR China